answers to our most popular questions
Do you take insurance?
No, unfortunately, insurance plans do not cover coaching at this time.
Who can apply for coaching?
Our coaching programs are for chronically ill teens, young adults, parents, siblings, or other close family or friends wanting to work on problem-solving around the effects of chronic illness.
Do you work with specific illness groups?
At this time, our group coaching sessions are geared toward common issues that arise for teens, young adults, and their families around chronic illness in general. However, please don’t hesitate to contact us. We’re happy to explore additional options.
How do we “meet”?
All meetings are done via Zoom.us (a video chat platform similar to Skype). For Individual Coaching, we require a brief phone or zoom call to be sure we’re a good fit and that coaching services are appropriate for you.
How do I download zoom and can I do it from my mobile device?
You can go to https://zoom.us on your laptop or computer and download the app. You may also use their app on your phone/mobile device. One of the reasons we use Zoom, is because it’s super easy and user friendly.
Can I/my child join the Chronic Warrior Society or upgrade to the Society membership?
Do you coach non-verbal / teens with a trach?
Yes! We’ve coached a number of warriors that need to utilize the chat bar in Zoom. Please reach out to us to discuss special accommodations prior to booking a session.
Can we request different group meeting times?
I have severe anxiety. Do I have to video chat in the group session? Can I request not to be called on?
Zoom offers the ability to turn the video camera on or off. You are welcome to use the chat bar feature as well, instead of the mic. Our coaches understand that not everyone is comfortable in group situations. We will not call on you specifically or ask you to participate unless you want to do so. Our goal is to help you feel safe while exploring ideas to enhance your life and help you reach your goals.
Do you coach tweens or younger?
We are happy to work with tweens! However, if your child is under 13, we suggest joining a Parent/Teen Group Coaching Session. For Individual Coaching, we can discuss whether coaching is right for your younger teen or tween in our initial call.
Can we switch coaches?
The goal of Individual Coaching is to help you explore a problem, concern, or desired goal, strategize realistic, doable goals, and come up with an action plan to help you get there. Switching coaches during a 4 session period will make it difficult to successfully achieve the desired outcome. This is why our 15-20 minute call prior to scheduling is so important. We want to make every effort to be sure that we’re a good fit and that coaching is right for you from the start. You may certainly request a different coach for a new set of sessions. In the event of a significant issue with your current coach, please let us know right away and we will do our best to resolve the concerns confidentially.
Can I get a refund if I don’t do all 4 sessions? Will I be refunded if I miss my session?
The answer is usually no. This is another reason for the initial 15-20 minute call prior to booking Individual coaching services. You will have a two month period to schedule and complete the 4 sessions. Under extenuating circumstances, we may extend that time frame. Your coach will make every effort to be flexible with scheduling, but it is up to you to book your appointments and make it to your appointment. We do understand there may be times when your illness prevents you from being able to make your appointment. In that case, please let your coach know as soon as possible so you can reschedule. Missed appointments with no notice will not be refunded and will be rescheduled upon the discretion and availability of the coach.
How do I request a topic for a group session?
Will you tell my parents what I say in session?
For teens and tweens under the age of 18, parental consent is required. We will keep the information discussed in our sessions confidential. However, we are mandated to report any concerns of self harm or harm to others as is appropriate and required by law.
Will I be able to make a friend in the group sessions?
Great question! Our group coaching sessions are meant to work on problem-solving and not really as a social venue. However, if you feel a strong connection with a fellow participant, we may be able to connect you if both parties agree. The best way to make friends that really “get you” or your child, is through the Chronic Warrior Society! Please follow the link here or on our website to find out more.
My child really needs your help but I can’t afford it. Is there any financial aid or assistance available?
Can I purchase just one individual session?
For Individual Coaching to be effective, we feel that a minimum of 4 sessions is needed. Successful coaching takes time in order to work on strategies and then try them out in “real life.”
Do I need to bring anything for coaching sessions?
It’s always a great idea to have pen and paper for note taking. For Group Coaching, you’ll want to write down your own strategies and action plan. For Individual Coaching, your coach will utilize the Chronic Warrior Coaching session form and email a copy to you.
Did you just start coaching chronic patients?
For the past 5 years, our coaching has been exclusive to the members in our Chronic Warrior Society. As of July 1, 2019, we will begin offering it to teens, young adults, and their parents globally.
How do I sign the forms? Do I have to download the SignNow App?
All documents are signed via SignNow. You can sign from a laptop computer without having to download the app. However, if you choose to sign from a mobile device, downloading the app is required.
Why do people choose coaching vs. counseling?
Coaching utilizes strategies for problem-solving specific challenges in the present as well as helping to form an achievable plan toward both short and long term goals. We're delighted to be able to offer financially feasible options. All of our coaches are professionally trained and have experience working with the chronic illness community.